Customer Service & You Book DoesYour Service Suck

This inspiring "introduction to customer care" tutorial is ideal for business owners, managers and customer service workers at all levels. Study a break down of the primary elements of customer service, along with the effectsof poor customer service can have on a business. Explore the benefitsof running a customer-centered organization, how customer service is constantly evolving and why every business should focus on developing long-term customer relationships. Enjoy a fascinating introduction to customer services from a 21st century business perspective and prime yourself for a successful career.